Unverified50% confidenceDecision RuleExact time
If the human agent needs to look at the chat transcript or ask the customer follow-up questions in order to reply, it means the handoff payload is missing fields or that fields 3 and 4 are too vague.
1
Sources
50%
Confidence
Long-term
Relevance
10/13/2026
First Seen
Sources
Related Entities
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