Unverified50% confidenceSolutionExact time
Before launch, the handoff flow should be tested with real conversations, with test cases including: a request for a human in the very first message, two help articles conflicting, a support agent acquiring ownership while an answer is being generated, an escalation request being retried, a customer switching language mid-conversation, no support agent being available, the ticketing service being unavailable, etc.
1
Sources
50%
Confidence
Long-term
Relevance
10/15/2026
First Seen
Sources
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