Unverified50% confidenceSolutionExact time
The evaluation set should grow in sync with the expansion of the Agent's capabilities, and online failure cases should be turned into new evaluation cases.
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Long-term
Relevance
10/17/2026
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Related Claims
UnverifiedIt is recommended to incorporate the Agent evaluation system into the regression testing process to quickly verify whether performance degradation has occurred after each model or prompt update77% similarUnverifiedContinuously incorporating newly discovered online failure cases into the evaluation set to form a closed loop of discovering issues, consolidating cases, and preventing regression is a practice known as Eval-Driven Development.77% similarUnverifiedEvaluating the effectiveness of handoff design requires complementary metrics: time to first response after escalation to a human, repeat contact rate for the same issue, frequency of customers repeating information, proportion of conversations unresolved after escalation, and these should be counted separately for working hours and non-working hours.72% similarUnverifiedEvaluation should use a fixed evaluation set and be data-driven through iteration, running the evaluation set after each modification to observe score changes and judge the effect of the change.72% similarUnverifiedThe evaluation metric proposed by Fail-First focuses on whether the system continues to repeat the same type of error after the environment has proven an action wrong, making it more diagnostically valuable than task success rate.72% similar
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