Unverified50% confidenceFactExact time
The system first performs intent classification on user messages using a hybrid approach of rules plus a small model; when a price-type intent is hit (such as querying the gold rate, making charges, quotes, exchange value, or discounts), it does not enter the generation stage and is escalated directly to a human salesperson.
1
Sources
50%
Confidence
Long-term
Relevance
10/19/2026
First Seen
Sources
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