Unverified50% confidenceFactExact time
According to AI2 Work, Bank of America says 60% of interactions with its Erica assistant are now user-initiated, indicating that AI that proactively reminds at the right moment is more valuable than a chat box that waits for questions.
1
Sources
50%
Confidence
Medium-term (~90 days)
Relevance
10/19/2026
First Seen
Valid until: 1/17/2027
Sources
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