Unverified50% confidenceFactExact time
In intent recognition tasks, the usual practice is to attach a classifier on top of the BERT output layer and fine-tune it with labeled customer service dialogue data, so that the model adapts to specific business scenarios.
1
Sources
50%
Confidence
Long-term
Relevance
10/23/2026
First Seen
Sources
Building an AI Customer Service Agent from Scratch: A 92% Intent Recognition Case Study
bilibiliAi产品经理-YOYO10/23/2026
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