Unverified50% confidenceDecision RuleExact time
This solution can keep rules as a fallback, replace the core path with BERT intent recognition plus hybrid retrieval, and the handover scoring mechanism can be launched independently first.
1
Sources
50%
Confidence
Medium-term (~90 days)
Relevance
10/23/2026
First Seen
Valid until: 1/21/2027
Sources
Building an AI Customer Service Agent from Scratch: A 92% Intent Recognition Case Study
bilibiliAi产品经理-YOYO10/23/2026
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