[KongchangAI]
Unverified50% confidenceSolutionExact time

In the order customer service troubleshooting scenario, the agent's workflow includes: retrieving rules via MCP calls to LLM WIKI, determining the blocking point in combination with the actual order status, and giving explanations and next-step actions based on exception handling rules.

1
Sources
50%
Confidence
Long-term
Relevance
10/23/2026
First Seen

Sources

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Stable URI
https://kongchang.com/claim/1091767
API
curl https://kongchang.com/api/v1/knowledge/claims/1091767
MCP
get_claim(id=1091767)