Unverified50% confidenceSolutionExact time
业界最佳实践是设置明确的escalation trigger，当对话轮次超阈值、用户情绪为负面或涉及金额争议时自动转接人工客服
1
Sources
50%
Confidence
Long-term
Relevance
8/7/2026
First Seen
Sources
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