Unverified50% confidenceFactExact time
根据Gartner的研究，超过60%的企业AI客服项目未能按计划上线，知识库准备不足是排名前三的原因之一
1
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50%
Confidence
Medium-term (~90 days)
Relevance
8/28/2026
First Seen
Valid until: 11/26/2026
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