Unverified50% confidenceFactExact time

Human users, upon learning that they are talking to a bot, will lower their level of cooperation, shorten conversations, or even abandon the consultation early.

1

Sources

50%

Confidence

Long-term

Relevance

9/11/2026

First Seen

Sources

Should AI Customer Service Bots Disclose Their Identity? The Transparency Debate and Regulatory Trends

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