Unverified50% confidenceTradeoffExact time
Setting the confidence threshold is a risk-reward tradeoff: a threshold that is too high causes simple tickets to be routed back to humans, limiting efficiency gains, while a threshold that is too low causes error rates to climb on ambiguous cases; it is recommended to collect data via shadow mode and use ROC curve analysis to determine the threshold.
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Long-term
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10/6/2026
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