ConceptHuman Handoff / 转人工
Human Handoff
A key mechanism in AI customer service systems whereby, when the AI cannot reliably answer a user's question, the conversation along with its complete record is automatically transferred to a human agent, avoiding the loss of trust and business risk caused by fabricated answers.
Timeline (last 90 days)
Oct 30
转接人工时必须带上完整的预订上下文和对话记录，否则客户需要重复描述，体验更差。
Unverified50%
Oct 13
When any gate fails, the approach requires generating a human ticket with the full conversation log.
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