[KongchangAI]
ProductAI Control Tower

AI Control Tower

A centralized governance component for AI assets within the ServiceNow platform. It handles registration, approval, and policy control for agents, models, and external tool servers, using a whitelist-based admission mechanism.

Timeline (last 90 days)

Oct 25

ServiceNow's agents can only call external MCP servers approved by AI Control Tower.

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Oct 25

If an enterprise needs to connect with multiple third-party agent platforms, or is in a heavily regulated industry such as finance or healthcare, ServiceNow's A2A + AI Control Tower combination provides a more structured governance framework.

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