Call Routing
A technology in call centers and communication systems that assigns calls to the most appropriate agent according to preset rules such as skill group, region, or language.
Timeline (last 90 days)
throxy's new feature this month routes calls to SDRs who speak the lead's native language, for example assigning a French-speaking SDR to a Lyon factory manager and a German-speaking SDR to a Munich buyer.
Call routing originally refers to a communications system function that distributes calls to the appropriate agents according to rules such as skill group, region, time period and language; throxy uses the lead's native language as a routing dimension.
All Facts (2)
Call routing originally refers to a communications system function that distributes calls to the appropriate agents according to rules such as skill group, region, time period and language; throxy uses the lead's native language as a routing dimension.
50%Unverifiedthroxy's new feature this month routes calls to SDRs who speak the lead's native language, for example assigning a French-speaking SDR to a Lyon factory manager and a German-speaking SDR to a Munich buyer.
50%