Dynamics 365 Sales
Microsoft Dynamics 365 Sales is an intelligent sales CRM platform from Microsoft. It integrates AI agent capabilities and supports sales process automation, pipeline management and customer insights.
Timeline (last 90 days)
Agentic CRM built on Dynamics 365 Sales runs on a headless architecture supported by the Model Context Protocol, with agents drawing information from unified, governed data.
One of Dynamics Monk's mid-sized B2B distribution clients expanding into a new region has a sales team using Copilot-enabled Dynamics 365 Sales, but they accept meeting briefings while ignoring most deal risk alerts.
The GA release also includes Microsoft 365 Copilot in Dynamics 365 Sales and Dynamics 365 Customer Service, enabling agents to run consistently inside CRM and in Outlook and Teams
Dataverse is the unified data storage and modeling service under Microsoft Power Platform, and it is also the underlying data platform for Dynamics 365 Sales and Customer Service
Microsoft's Copilot Cowork add-in for Dynamics 365 Sales and Customer Service extends agent capabilities from single-user tasks to coordinating team work
All Facts (5)
Agentic CRM built on Dynamics 365 Sales runs on a headless architecture supported by the Model Context Protocol, with agents drawing information from unified, governed data.
50%UnverifiedDataverse is the unified data storage and modeling service under Microsoft Power Platform, and it is also the underlying data platform for Dynamics 365 Sales and Customer Service
50%UnverifiedOne of Dynamics Monk's mid-sized B2B distribution clients expanding into a new region has a sales team using Copilot-enabled Dynamics 365 Sales, but they accept meeting briefings while ignoring most deal risk alerts.
50%UnverifiedThe GA release also includes Microsoft 365 Copilot in Dynamics 365 Sales and Dynamics 365 Customer Service, enabling agents to run consistently inside CRM and in Outlook and Teams
50%UnverifiedMicrosoft's Copilot Cowork add-in for Dynamics 365 Sales and Customer Service extends agent capabilities from single-user tasks to coordinating team work
50%