Company
GoodBarber
A company providing website-building and e-commerce platform services, whose customer service system uses a chatbot knowledge base to reply automatically to customer tickets.
Timeline (last 90 days)
Oct 14
GoodBarber engineering lead Pierre-Laurent Medori discovered during a comprehensive audit that, due to a filtering error, 65 saved answers had not been used by the bot for months, and after the fix they were about to take effect again.
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