Joule
An AI assistant product introduced by SAP, embedded within SAP business systems. It supports the execution of procurement, sales, financial, and other predefined or custom business scenarios through natural language interaction. Usage is billed in AI Units.
Timeline (last 90 days)
Nestlé described an S/4HANA transformation covering 140 countries, letting Joule and the accounts receivable assistant prioritize collection work by risk.
Joule is built on the business context of the SAP knowledge graph, which maps more than 7 million data fields.
SAP enables Joule to connect to third-party AI and agents through the Agent2Agent protocol.
Salesforce's Agentforce and SAP's Joule are agent products under the SaaS model, providing pre-integrated agent capabilities for small and medium-sized enterprises.
AI Units are the metering unit SAP uses for its AI services (such as Joule and model calls in AI Core), similar to Tokens or API call counts in cloud services; SAP bills customers based on consumption.
In SAP AI scenarios, MCP allows Joule or the ABAP AI assistant to securely access enterprise systems, call APIs, and obtain business context, but it introduces a new access control plane that needs to be brought into the governance scope.
On the 2021+ version line of SAP S/4HANA Cloud Private Edition, SAP backported ABAP AI and Joule-class assistant capabilities to private cloud versions from 2021 onward.
SAP AI Units billing covers three core scenarios: Joule scenarios, ABAP AI features, and Agent orchestration calls
In agent orchestration scenarios, each tool call is an independent round-trip request at the protocol level and counts toward AI Units consumption, making cost volatility far higher than when using Joule directly
All Facts (9)
Nestlé described an S/4HANA transformation covering 140 countries, letting Joule and the accounts receivable assistant prioritize collection work by risk.
50%UnverifiedJoule is built on the business context of the SAP knowledge graph, which maps more than 7 million data fields.
50%UnverifiedSAP enables Joule to connect to third-party AI and agents through the Agent2Agent protocol.
50%UnverifiedSalesforce's Agentforce and SAP's Joule are agent products under the SaaS model, providing pre-integrated agent capabilities for small and medium-sized enterprises.
50%UnverifiedAI Units are the metering unit SAP uses for its AI services (such as Joule and model calls in AI Core), similar to Tokens or API call counts in cloud services; SAP bills customers based on consumption.
50%UnverifiedIn SAP AI scenarios, MCP allows Joule or the ABAP AI assistant to securely access enterprise systems, call APIs, and obtain business context, but it introduces a new access control plane that needs to be brought into the governance scope.
50%UnverifiedOn the 2021+ version line of SAP S/4HANA Cloud Private Edition, SAP backported ABAP AI and Joule-class assistant capabilities to private cloud versions from 2021 onward.
50%UnverifiedSAP AI Units billing covers three core scenarios: Joule scenarios, ABAP AI features, and Agent orchestration calls
50%UnverifiedIn agent orchestration scenarios, each tool call is an independent round-trip request at the protocol level and counts toward AI Units consumption, making cost volatility far higher than when using Joule directly
50%