Person
Pierre-Laurent Medori
Head of engineering at GoodBarber, responsible for auditing and improving the customer service chatbot knowledge base and for driving the establishment of general rules for saving answers.
Timeline (last 90 days)
Oct 14
GoodBarber engineering lead Pierre-Laurent Medori discovered during a comprehensive audit that, due to a filtering error, 65 saved answers had not been used by the bot for months, and after the fix they were about to take effect again.
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