Service Agent
An AI agent for customer service scenarios in Microsoft 365 Copilot. It generates case summaries, recommends best actions, and drafts resolution emails.
Timeline (last 90 days)
Sales Agent and Service Agent in Microsoft 365 Copilot are now generally available (GA)
Both Sales Agent and Service Agent are powered by Work IQ
Northern Trust frames the value of Service Agent as a shift from reactive search to proactive intelligence, where dependencies and handoffs surface before the day begins
All Facts (3)
Both Sales Agent and Service Agent are powered by Work IQ
50%UnverifiedSales Agent and Service Agent in Microsoft 365 Copilot are now generally available (GA)
50%UnverifiedNorthern Trust frames the value of Service Agent as a shift from reactive search to proactive intelligence, where dependencies and handoffs surface before the day begins
50%