Unverified50% confidenceFactExact time
The resolution rate of Intercom's Fin product rose from about 30% to nearly 70%, with the main improvement coming from a custom reranker, retrieval model, and query normalization rather than from swapping in a frontier large model alone.
1
Sources
50%
Confidence
Medium-term (~90 days)
Relevance
10/13/2026
First Seen
Valid until: 1/11/2027
Sources
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