[KongchangAI]
Unverified50% confidenceFactExact time

In the Priya refund case demonstrated in the article, a single agent handling the refund requires 9 messages; with Handoff, the refunds run contains 11 messages, the extra 2 being triage's transfer request and the "transferred to refunds" result; if triage's system prompt is retained, the total is 12 messages.

1
Sources
50%
Confidence
Short-term (~14 days)
Relevance
10/28/2026
First Seen
Valid until: 11/11/2026

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