Expired50% confidenceBenchmarkExact time
Gartner research data shows that enterprises using the HITL hybrid model have a customer service satisfaction (CSAT) score averaging 18 to 23 percentage points higher than those using a pure AI model.
1
Sources
50%
Confidence
Medium-term (~90 days)
Relevance
7/16/2026
First Seen
Valid until: 10/14/2026(expired)
Sources
Related Claims
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