Unverified50% confidenceDecision RuleExact time
如果一个客服FAQ场景规则匹配能覆盖95%的问题，引入Agent反而会增加系统复杂度和不确定性，只有需要灵活推理、动态决策、跨系统协调的场景Agent才能真正发挥价值
1
Sources
50%
Confidence
Long-term
Relevance
8/26/2026
First Seen
Sources
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