Unverified50% confidenceSolutionExact time
A customer service Agent should include decision logic: when to query the knowledge base, when to call tool interfaces, how to fall back when an interface fails, how to correct model errors, and how to escalate to a human agent when the issue cannot be resolved.
1
Sources
50%
Confidence
Long-term
Relevance
9/16/2026
First Seen
Sources
Related Entities
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