Paper
Generative AI at Work
An academic study examining the practical effects of generative AI in customer support settings. It uses operational output metrics such as the number of issues resolved per hour to measure the real business value delivered by AI assistance.
Timeline (last 90 days)
Sep 23
The study "Generative AI at Work" examined AI's assistive role in customer support, using outcome metrics such as "number of issues resolved per hour."
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