Unverified50% confidenceOpinionExact time
The ElevenLabs CEO stated that companies "perhaps should" inform users that the voice on the other end of the call is an AI rather than a human customer service agent.
1
Sources
50%
Confidence
Medium-term (~90 days)
Relevance
9/24/2026
First Seen
Valid until: 12/23/2026
Sources
Related Entities
Related Claims
UnverifiedThe ElevenLabs CEO believes the necessity of informing users that they are speaking with an AI will persist until interacting with machines becomes the default expectation for everyone.76% similarUnverifiedThe core value of AI voice customer service lies in seamlessly connecting conversations with subsequent automated business processes (appointments, confirmation texts, calendar invites, reminders) to form a closed loop.71% similarUnverifiedThe value of AI in enterprise customer service is not to replace employees, but to handle repetitive conversations so the team can focus on customers who genuinely require human intervention.67% similarUnverifiedElevenLabs is a company specializing in AI voice and audio synthesis technology, known for its AI dubbing, voice cloning, and text-to-speech services.66% similarUnverifiedSome countries and regions have disclosure requirements for uninformed AI voice interactions, meaning the AI must proactively inform the other party that it is a robot.66% similar
Cite This Claim
Stable URI
https://kongchang.com/claim/947951API
curl https://kongchang.com/api/v1/knowledge/claims/947951MCP
get_claim(id=947951)