Resolution Rate
A final-outcome metric measuring the proportion of user problems an AI system resolves independently without human fallback. Customer-service products typically reach 60% to 80%, while complex business scenarios reach 30% to 40%.
Timeline (last 90 days)
For customer-service AI products, a resolution rate of 60% to 80% is already good, and when the business is harder, 30% to 40% is also reasonable.
When reading agent deployment data, one needs to pay attention to the criteria for judging the "resolution rate" (employee confirmation, the question no longer being followed up, or the agent marking it on its own); different criteria will significantly affect the figures.
All Facts (2)
For customer-service AI products, a resolution rate of 60% to 80% is already good, and when the business is harder, 30% to 40% is also reasonable.
50%UnverifiedWhen reading agent deployment data, one needs to pay attention to the criteria for judging the "resolution rate" (employee confirmation, the question no longer being followed up, or the agent marking it on its own); different criteria will significantly affect the figures.
50%